399db Responsible Gaming
Your safety is our first priority
Stop before entertainment becomes a problem — 399db's full set of tools and support keeps you in control.
Our Commitment
399db believes online gaming is an enjoyable form of entertainment — as long as it is experienced in a controlled and responsible way. We want every player to play in a safe environment, and if you ever feel that gaming is going beyond your control, to receive immediate support.
Responsible gaming is not just about setting limits for yourself — it is a mindset. Before every deposit, before every bet, ask yourself: "Is this within my budget?" and "Am I playing for entertainment, or to chase losses?" Honest answers to these two questions will keep you on the right track.
At 399db the minimum deposit is ৳200 and the minimum withdrawal is ৳800. Fast transactions are possible via bKash, Nagad, Rocket, Upay, and bank transfer, but we always advise players to set a budget in line with their own income and means.
On this page you will find — age verification policy, self-exclusion options, how to set deposit limits, time-out feature, and how to recognise signs of problem gambling. Contact our 24/7 Bengali live chat support team at any time.
Important: 399db is for players aged 21 and above only. If you suspect that any minor or underage person is using this platform, contact us immediately — we will take instant action. Keep your account credentials secure and away from younger members of your household.
Age Verification and Security
Age verification is mandatory when registering at 399db. We confirm through National ID or birth certificate verification that only players aged 21 and above operate an account. If any age-related concern arises on an account, it is suspended immediately.
Use parental control software on your device so that underage members of your household cannot access gaming sites. Never share your account password with anyone.
Our Protection Tools
Contact our 24/7 live chat to activate any of the following features.
Deposit Limit
Set the maximum amount you can deposit per day, week, or month yourself. Once a limit is set it cannot be raised — it can only be lowered.
Loss Limit
Play will automatically stop after you reach a set loss amount. This removes the risk of going beyond your budget and keeps the urge to chase losses in check.
Time-Out Feature
Take a break from playing for anywhere between 24 hours and 30 days. During this time your account remains active but no bets or deposits can be placed.
Self-Exclusion
If you feel you need to stop playing entirely, you can close your account for a set period or permanently. This decision cannot be reversed.
Session Time Limit
Set a limit on how long you play in one sitting. Once the set time is up, the platform will automatically log you out and prompt you to take a break.
Reality-Check Reminder
You will receive pop-up messages at regular intervals reminding you how long you have been playing and how much you have spent — stay aware.
Recognise the Signs of Problem Gambling
If you notice any of the following signs in yourself, speak to our support team without delay.
Financial Signs
- Betting more money than you can afford
- Making repeated deposits to chase losses
- Using money set aside for bills, rent, or household expenses on gaming
- Borrowing money from family or friends
Emotional and Behavioural Signs
- Being unable to stop playing or feeling uncomfortable when you do
- Playing in secret, hiding time spent from family or work
- Extreme mood swings caused by winning or losing
- Losing sleep or feeling restless because of thoughts about gaming
Tips for Playing Responsibly
- Set a budget first: Decide in advance how much you will spend on entertainment each week or month, and stick to that limit.
- Do not try to chase losses: Increasing your bets after a loss is a dangerous pattern — it leads to even greater losses.
- Track your time: Set a time limit before you start playing and take a break once it is up.
- Keep your emotions in check: Never play when you are tired, under mental stress, or under the influence of alcohol.
- See it as entertainment: Do not think of gaming as a source of income — it is entertainment where both winning and losing are normal.
- Take breaks: Take at least a 10-15 minute break every hour — get up and walk around, drink some water, and focus on something else.
- Let someone close to you know: Tell a family member or trusted friend about your gaming habits — it creates accountability.
- Only play with your own money: Never use borrowed money or funds set aside for essential expenses on gaming.
How to Get Support
24/7 Bengali Live Chat Support
If you feel gaming is going out of control, or you want to activate any limit or self-exclusion — our support team is always ready. Day or night, on Eid or any ordinary day — we are always here to talk and help in Bengali.
All conversations are completely confidential. You can receive support without revealing your identity.
Play Safe, Have Fun
Enjoy the games with responsible gaming assured — 399db is always by your side.