399db Privacy Policy
Your personal information is completely safe with us. This policy clearly explains how information is collected and used.
1 Introduction
399db ("we", "us", or "platform") provides a trusted online entertainment and betting service for users in Bangladesh. Our privacy policy explains how we collect, use, store, and protect your personal information.
We believe you have full rights over your personal information. That is why we remain completely transparent about our data-processing practices. By using the 399db platform, you are considered to have read and accepted the terms of this privacy policy.
This policy applies to our website https://399db.cam, the mobile version, and all associated services. If you have any questions, please contact our support team.
2 What Information We Collect
399db collects various types of information, divided into two main categories — what you provide directly and what is collected automatically.
2.1 Information You Provide Directly
- Full name and date of birth (for age verification)
- Email address and mobile number
- Identity document information (national ID or passport — for KYC verification)
- Payment information (bKash, Nagad, Rocket, Upay account numbers or bank account details)
- Account preferences and settings
- Content of conversations in customer service or live chat
2.2 Automatically Collected Information
- IP address and device type
- Browser type and operating system
- Visit time, pages viewed, and time spent on the site
- Gameplay logs and betting history
- Transaction records and balance history
- Information collected through cookies and similar tracking technologies
2.3 Information Received from Third Parties
We may sometimes receive information about you from legitimate third-party service providers for the purpose of identity verification or fraud prevention. This process is always carried out in compliance with applicable laws and regulations.
3 Purposes for Using Information
399db uses your information only for the following legitimate purposes:
- Account Management: Registration, login, identity verification, and ensuring account security.
- Payment Processing: Completing deposit and withdrawal transactions and maintaining financial records.
- Gameplay Services: Providing a smooth and fair gaming experience.
- Customer Service: Resolving your questions and complaints quickly.
- Fraud Prevention: Detecting suspicious activity and protecting the security of the platform.
- Legal Compliance: Complying with applicable laws, regulations, and guidance from regulatory authorities.
- Responsible Gaming: Monitoring user gaming patterns and providing support when needed.
- Platform Improvement: Analyzing user experience to improve service quality.
- Communication: Notifying you about important account updates, security alerts, or policy changes.
We never sell your information to advertisers or use it for unnecessary promotional purposes.
5 Cookies and Tracking Technologies
The 399db website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience.
5.1 Essential Cookies
These cookies are essential for the basic functionality of the platform. They are needed to maintain login sessions, perform security checks, and save game state. These cookies cannot be disabled.
5.2 Operational Cookies
These cookies tell us how you use the site — which pages are visited most, where issues arise, and so on. This information helps us improve our service and is not used to identify any individual.
5.3 Cookie Controls
You can control or delete cookies through your browser settings. Please note that disabling certain cookies may cause some features of the platform to not work properly.
6 Data Security Measures
The security of your information is 399db's highest priority. We apply multi-layered security measures following industry best practices:
6.1 Technical Security
- 256-bit SSL/TLS encryption — all data transmissions are secured
- Sensitive information stored in encrypted form in the database
- Two-factor authentication feature
- Regular security audits and vulnerability testing
- Dedicated firewall and DDoS protection
6.2 Operational Security
- Strict access controls — only authorized staff can access information
- Regular privacy and security training for staff
- Complete logs of internal data access maintained
- Strict data processing agreements with third-party partners
Please note that no data transmission over the internet can be guaranteed to be 100% secure. We ensure the highest level of protection, but it is not possible to reduce the risk of a security breach to zero.
7 Data Retention Period
We retain your information only for as long as necessary or as required by law. Specific retention periods are as follows:
7.1 Active Account Information
All account information, transaction records, and gameplay history are retained while your account is active. Even after an account is closed, information may be kept for a specified period due to legal or regulatory requirements.
7.2 Financial Transaction Records
Payment information and transaction records must be retained for an extended period under financial regulations and anti-money laundering rules.
7.3 Data Deletion
After the specified retention period has ended, we securely delete or anonymize data. You may request deletion of your account, though certain information may need to be retained due to legal obligations.
8 Your Rights
399db places the highest importance on the data privacy rights of its users. You have the following rights:
- Right of Access: The right to know what information we hold about you.
- Right to Rectification: The right to request correction of inaccurate or incomplete information.
- Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
- Right to Object: The right to object to certain types of data processing.
- Data Portability: The right to receive your information in a standard digital format.
- Withdrawal of Consent: The right to withdraw consent at any time for information processed on the basis of consent.
To exercise these rights, please contact our support team. We will respond to your request as quickly as possible within the legal framework.
9 Protection of Minors' Information
399db is intended only for individuals aged 21 or above. We do not knowingly collect or process personal information from any minor.
An age verification process is implemented at registration and age is confirmed through KYC verification. If we become aware that a minor is using our platform, we will immediately close that account and delete the associated information.
If you know that a child or minor is using 399db, please notify us immediately at [email protected].
10 Policy Changes and Updates
399db may update this privacy policy from time to time. If significant changes are made to the policy, we will notify you in the following ways:
- Displaying a prominent notice on the website
- Sending a notification to the registered email address
- Updating the "Last Updated" date at the top of the page
If you continue using the platform after the updated policy is published, you will be considered to have accepted the terms of the new policy. Please review this page regularly.
We can provide previous versions of the privacy policy upon request — please contact our support team for this.
11 Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us in the following ways:
11.1 Support Channels
- Email: [email protected]
- Live Chat: Speak directly in Bengali 24/7
11.2 Complaints Process
After receiving your privacy complaint, we will provide an initial response within seven (7) business days and resolve it as quickly as possible. Complex matters may take longer to resolve, but we will keep you updated on the progress.
Thank you for trusting us and using 399db. Protecting your privacy and personal information is our highest responsibility.